Prepare for a rewarding career as an IT Support technician with this extensive 18-credit-hours degree course. Get hands-on practice in installing, configuring and maintaining basic network hardware, operating systems, networking and storage, and learn to offer quality end-user support by knowing the basics of professional computer maintenance. Included in the course is training in basic troubleshooting techniques and tools, testing, using diagnostic tools and knowledge management. In addition, students will learn about maintenance practices, security, network security, and e-mail monitoring.
IT support technicians provide computer maintenance, repair, upgrading, installation, configuration, backup, and Internet connectivity support to business organizations. To become certified as an IIT technician, a student must complete an accredited vocational technical school within United States and Canada or an approved International Organization. Students who have completed their formal education and are eligible to work in the IT field can apply for an IT technician certification exam through the Computer Skills Institute (CIS). The exam measures a candidate’s knowledge on three major areas of computer maintenance: software, hardware and networking.
Most companies need an onsite technician to work on their file servers to maintain and back up their data. The file servers contain the company’s most important information such as accounting records, client lists, and technical support information. In order to work on file servers, the technician must be skilled in server maintenance, recovery, configuration, upgrades, backups, site maintenance and network security.
The role of a computer repair technician is very important as they help to resolve issues that occur between the hardware and software components of a computer system. To be a technician in IT support, it is necessary to have a solid foundation in the basics of computer maintenance and repair. Qualification may include courses in electronics, software, computer networking, troubleshooting, diagnostic techniques, and mathematical sciences. To obtain IT support certification, most employers require that candidates complete a vocational technical school or a college degree program.
One of the most important steps in starting an IT professional career is to create and implement a basic maintenance plan for the company. This maintenance plan will involve identification of the most basic problems associated with computer peripherals and hardware and will describe how each component can be repaired or replaced. To create the basic maintenance plan, the computer technician must determine the most basic problem that affects the majority of the system’s performance.
After identifying the most critical problems, the technician should search for potential solutions using the most appropriate tool for the system. Next, the technicians should analyze the potential solution using the information that was gathered during the basic maintenance plan review. Based on the results of the analysis, the technician should develop an effective solution for each problem identified. During business hours, the technician should return to the system and attempt to resolve any problems that exist.
Once the basic system maintenance has been completed, the support technician should start troubleshooting for hardware components using specialized equipment. When hardware issues are resolved, the technician should update the software packages that control the hardware devices. Then, the support technicians should update the software packages that control the network infrastructure devices. These software packages may include antivirus programs, firewalls, and anti-spyware programs. Once all of this hardware and software has been updated, the support technicians should implement the best security measures possible.
IT support technicians should work closely with the network administrator to implement any security measures recommended by the computer hardware provider. Network administrators will typically grant permission for the technicians to access the company’s confidential information systems. They also often instruct the technicians to destroy infected hardware or software packages that have become unusable. By implementing the recommended security measures, it will be easier for an IT technician to provide IT support to its clientele.