A managed service provider (MSP) provides a computing platform independent of the organization for the firms to remotely handle their client’s IT hardware and software infrastructure. The services can also extend to managing even the end-user operating systems, in turn on a full proactive or at least on a partial proactive basis. A lot of IT personnel, especially those who are fresh out of college and who do not possess domain knowledge, find it difficult to judge the quality of the services of the MSPs. They also find it tough to differentiate between a normal hosting provider and an MSP. In this article, we will look into the basic differences between the two and then look at some typical Managed Service Provider (MSP) problems that might crop up for your enterprise.
Your MSP will work to monitor and manage the availability of your hardware and software and to address issues that might come up remotely. They are typically charged by the minute based on the number of computers that they manage the servers as well. They can also perform troubleshooting for your exchange servers if required. A proactive managed service provider will be able to address the issue before it gets out of hand and before it becomes critical.
As said earlier, a fully proactive MSP would be able to handle and monitor the availability of your servers and the health of your network, just like you. With regards to the monitoring aspect, they will also be able to trace the source of degradation and will rectify the same promptly. For instance, if you discover that the load on your exchange servers has gone up suddenly, they will automatically put a monitoring system on and resolve the problem. The primary difference here is that the MSP works on proactive mode. They are generally less expensive than their proactive counterparts.
On the other hand, the managed service provider in a remote environment would be more reactive. This means they would be proactive but less corrective in nature. In this case, the primary function of the managed service provider would be to make sure that your network is maintained and running smoothly. They monitor the health of the server using a variety of tools; some of which are web-based.
It’s quite possible that there may be instances where the MSP would be lacking in either knowledge or capacity to resolve certain issues. In this instance, the MSP would need to deploy additional resources to meet the increasing demand. In fact, sometimes the additional resources required can be in the form of experts who can get the job done on their behalf. There is many different Managed Service Providers out there but choosing the right one for your organization can be quite a challenge. There are certain tips that can help you determine the right answer to your question, ‘Who offers managed services for Exchange?’
The most important thing that you have to keep in mind when looking for a managed service provider for Exchange is how quickly you are able to get access to the help you need. If you have to wait a few hours just to talk to an MSP then you’re wasting your time. You need to make sure that they can instantly deploy resources to help your organization resolve any issues remotely.
Another important factor to consider is their ability to handle high loads. If there are issues with Exchange Server that are slowing it down then a managed service provider will need to be able to quickly remedy the issue. Having a managed service provider with increased uptime for your organization means you can enjoy a significant improvement in the time measurement. It is also imperative that you determine if they can accommodate the growth that is currently occurring. Many MSPs have an increase in capacity during the year, which means they can handle more traffic.
With all of these aspects to consider you’ll want to take a closer look at what a managed service provider can do for you. If you can find one with four or five qualities you’ll be much better off. These qualities include; quick access to remote support, increased downtime, improved capacity and portability and proactive monitoring. There are many factors to consider but taking a closer look at these components should lead you in the right direction.